Instant messaging manager
An instant messaging manager is software that manages content of instant messages on the popular instant messaging networks. Users can install instant messaging managers in their homes or offices to monitor and regulate the use of IM.
Some of the companies that provide instant messaging management products and services include Symantec, Akonix, CSC, ScanSafe, Global Relay, and Surfcontrol. Instant messaging managers are typically sold in the form of an "appliance" or factory-configured hardware/software package.